A Milestone is a step in the Encompass workflow that defines loan activities and the role that carries out those activities.
As a loan is in process, the status is tracked through milestones. By understanding how a Role interacts with Milestones, it is possible to get a fuller understanding of the Role. Below is a matrix of a Role Description against the Milestones it is active in. The checkmarks indicate which Milestones the Role is active in.
| Role Description |
FST
|
STP
|
SMT
|
CNA
|
RSM
|
APV
|
RFD
|
DCO
|
FND
|
SHP
|
PUR
|
CMP
|
|---|---|---|---|---|---|---|---|---|---|---|---|---|
| Access to both LO and BM personas for comprehensive oversight | ||||||||||||
| Assigning loans to processors and operations managers | ||||||||||||
| Authority to return loans to previous milestones when needed | ||||||||||||
| Acting as gatekeeper and supervisor with visibility across all branch loans |