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A Milestone is a step in the Encompass workflow that defines loan activities and the role that carries out those activities.

As a loan is in process, the status is tracked through milestones. By understanding how a Role interacts with Milestones, it is possible to get a fuller understanding of the Role. Below is a matrix of a Role Description against the Milestones it is active in. The checkmarks indicate which Milestones the Role is active in.

CLOSING MANAGER (CM) - ROLE DESCRIPTION (ENCOMPASS)

Milestone Acronyms Legend

  • FST - File Started
  • STP - Sent to Processing
  • SMT - Submitted
  • CNA - Cond. Approval
  • RSM - Resubmittal
  • APV - Approval
  • RFD - Ready for Docs
  • DCO - Docs Out
  • FND - Funding
  • SHP - Shipping
  • PUR - Purchasing
  • CMP - Completion
Role Description
FST
STP
SMT
CNA
RSM
APV
RFD
DCO
FND
SHP
PUR
CMP
Oversees and manages the closing pipeline and schedules across the organization
Coordinates with title companies, attorneys, and other external stakeholders for closing activities
Reviews and approves closing documentation for accuracy and compliance
Manages closing team workload and ensures efficient processing of closing requests
Implements and maintains closing procedures and quality control measures
Coordinates with funding team for smooth transition to loan funding

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