A Milestone is a step in the Encompass workflow that defines loan activities and the role that carries out those activities.
As a loan is in process, the status is tracked through milestones. By understanding how a Role interacts with Milestones, it is possible to get a fuller understanding of the Role. Below is a matrix of a Role Description against the Milestones it is active in. The checkmarks indicate which Milestones the Role is active in.
| Role Description |
FST
|
STP
|
SMT
|
CNA
|
RSM
|
APV
|
RFD
|
DCO
|
FND
|
SHP
|
PUR
|
CMP
|
|---|---|---|---|---|---|---|---|---|---|---|---|---|
| Oversees and manages daily loan operations workflow across all departments | ||||||||||||
| Monitors team performance metrics and allocates resources effectively | ||||||||||||
| Ensures compliance with regulatory requirements and internal policies | ||||||||||||
| Implements process improvements and efficiency initiatives | ||||||||||||
| Coordinates with department heads for seamless loan processing | ||||||||||||
| Reviews and approves exception requests when required |