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Phase G: Quality Control

Phase G: Quality Control SIPOC Workflow Diagram

SIPOC Workflow Components

Suppliers (Received from)

  • Loan Processors
  • Underwriters
  • Compliance Team
  • Document Management System

Inputs (Information)

  • Complete Loan File
  • Underwriting Decisions
  • Verification Reports
  • Compliance Checklists

Process (Activities)

Outputs (Created)

  • Quality Control Report
  • Compliance Certification
  • Final Approval Document

Co-Workers (Handed-off To)

  • Closing Team
  • Management Team

Systems Interaction Summary

  • 1. Access the Loan File
    • Open the specific loan file in Encompass
    • Navigate to the Quality Control module
  • 2. Review Compliance Requirements
    • Access compliance checklists
    • Review applicable regulations
    • Identify required checks
  • 3. Perform TRID Review
    • Verify disclosure timelines
    • Check fee accuracy and tolerance levels
    • Review delivery documentation
  • 4. Validate HMDA Data
    • Check demographic information
    • Verify property details
    • Confirm reporting requirements
  • 5. Document Findings
    • Record compliance status
    • Note any exceptions
    • Update compliance tracking log
  • 1. Access Document Management System
    • Navigate to eFolder
    • Review document index
    • Check file organization
  • 2. Verify Document Completeness
    • Check required document list
    • Confirm all documents present
    • Identify missing items
  • 3. Review Document Quality
    • Check document legibility
    • Verify signatures and dates
    • Confirm document versions
  • 1. Access Guidelines
    • Review loan program requirements
    • Check investor guidelines
    • Verify MI requirements
  • 2. Compare Documentation
    • Match documents to guidelines
    • Verify calculations
    • Check eligibility criteria
  • 3. Record Findings
    • Document audit results
    • Note any variances
    • Update audit log
  • 1. Document Issues
    • Identify discrepancies
    • Categorize problems
    • Set resolution priorities
  • 2. Create Action Plans
    • Develop resolution steps
    • Assign responsibilities
    • Set timelines
  • 3. Track Resolution
    • Monitor progress
    • Update status
    • Verify fixes
  • 1. Final Review
    • Check all quality control items
    • Verify resolutions complete
    • Confirm compliance
  • 2. Generate Reports
    • Create QC summary
    • Document exceptions
    • Prepare approval form
  • 3. Update System
    • Change loan status
    • Record approval
    • Route to next phase

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